Refund policy

At Nexoriya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products
  • Items damaged due to misuse or improper handling

How to Start a Return

To request a return, please contact us with your order number and reason for the return.

Email: info@Nexoriya.shop

Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

Return Shipping

  • If the return is due to our error (wrong item, defective, or damaged product), we will cover the return shipping cost.
  • If the return is due to a change of mind or customer preference, the customer is responsible for the return shipping cost.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Refunds

After we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you wish to exchange an item, please contact us first. The fastest way to receive a replacement is to return the original item (if eligible) and place a new order.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Nexoriya

📧 Email: info@Nexoriya.shop

📞 Phone: +1 (438) 798-5778

📍 Address: 8 Powderhorn, Houston, TX 77024, USA