FAQS
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to addresses within the United States.
2. How long does it take to process my order?
Orders are processed within 1–2 business days after payment has been successfully received.
3. How long does shipping take?
Once your order has been processed, delivery typically takes 3–4 business days.
Estimated Total Delivery Time: 4–6 business days.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.
5. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
6. What is your return policy?
We offer a 30-day return policy. Eligible items can be returned within 30 days of delivery if they are unused, in their original condition, and in the original packaging.
7. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
8. Can I cancel or change my order?
If your order has not yet been processed, you may request a cancellation or modification by contacting our support team as soon as possible. Once an order has been shipped, changes or cancellations are no longer possible.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. Include your order number and photos of the damaged or incorrect item so we can resolve the issue promptly.
10. How can I contact customer support?
If you have any questions or need assistance, please contact us:
Nexoriya
📧 Email: info@Nexoriya.shop
📞 Phone: +1 (438) 798-5778
📍 Address: 8 Powderhorn, Houston, TX 77024, USA
We aim to respond to all customer inquiries within 24 business hours.